India’s Ascent to a Global Leadership: KPO as a Case in Point

نویسندگان

چکیده

Knowledge Process Outsourcing is the more complex arm of Business process outsourcing. This research examines existence and evolution KPO’s in India. It also studies driving factors, such as cost advantages, operational efficiencies, etc., behind urge to set up a KPO by developed nations India subsequent challenges faced these outsourcing their knowledge work. The paper identifies strategies that can be adopted service providers mitigate various risks sector attract business scope this has been widened identify what makes global leader space, it elaborated necessity for further required additional steps which establish maintain competitive advantage over other countries. found currently leading retain spot; study recommends some research.

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ژورنال

عنوان ژورنال: Journal of business and management studies

سال: 2022

ISSN: ['2709-0876']

DOI: https://doi.org/10.32996/jbms.2022.4.4.21